Find the fakes
Detect.
Continuous monitoring for fake profiles, lookalike handles and cloned ads using your brand across the major platforms.
Explore Radar monitoringScammers are using your brand on social. Prove you’re stopping them.
Handles finds the fake accounts, cloned ads and lookalike handles impersonating your brand, gets them removed, and gives you the evidence trail the Scams Prevention Framework expects.
- Find the impersonators.
- Track the takedowns.
- Keep the evidence.
Built for the Scams Prevention Framework
The Scams Prevention Framework asks how you detect and disrupt scams. Can you show it?
The Scams Prevention Framework puts banks, telcos and digital platforms on the hook for preventing, detecting, disrupting and reporting scams. When scammers impersonate you on social media, you need a clear record of what you found, what you reported and how fast it came down.
Handles gives your fraud, risk and brand teams that record in one place, ready for internal reporting and regulator questions.
Handles supports your scam prevention evidence. It does not on its own make your organisation SPF compliant.
Even outside the SPF, impersonation hits customer trust first. The same protection applies to super funds, insurers, airlines, retailers and any brand scammers like to copy.
The problem
Your customers can’t tell the real account from the fake one
Scammers don’t need to hack you. They copy your logo, your tone and your handle, then message your customers first. By the time someone reports it, the money has often gone.
a
Acme Australia@acme_support_au
ImpersonationLookalike account
Your name. Your logo.
Someone else behind it.
- Detected
Fake profile and brand assets captured
- Reported
Evidence submitted to the platform
- Removed
Resolution recorded in the case history
One case. A complete evidence trail.
What handles does
One place to control your social media identity
Handles is the social media brand protection and governance platform. We help Australian brands find impersonators fast, remove them properly and keep control of every official account.
Take action
Disrupt.
Evidence-backed takedown requests filed with each platform, tracked through to removal.
See takedown supportKnow what’s yours
Govern.
A single view of every official account, who owns it and whether it is verified, so customers know which accounts are really you.
Explore Pulse governanceHow it works
From first scan to a clear record.
- Step 1
Snapshot.
We scan for accounts and ads impersonating your brand and show you what’s out there.
- Step 2
Remove.
We file evidence-backed reports with each platform and track every case to resolution.
- Step 3
Monitor.
Ongoing detection catches new impersonators as they appear.
- Step 4
Report.
Clear dashboards and exports for fraud, risk, brand and leadership teams.
FAQ
A few things you might be wondering.
Which platforms do you cover?
We monitor across the major social platforms. We’ll confirm coverage for your specific accounts and advertising channels when we scope your exposure snapshot.
Does handles make us compliant with the Scams Prevention Framework?
No tool can do that on its own. Handles gives you the detection, disruption and reporting evidence for social media impersonation, which feeds into your wider SPF programme.
How quickly are fake accounts removed?
It depends on the platform and the case. We file evidence-backed reports and track each one, so you always know where it stands.
We’re not a bank or telco. Is this still for us?
Yes. Scammers impersonate super funds, insurers, airlines, retailers and many other brands. If customers trust your name, it’s worth protecting.
Do you work with Australian teams?
Yes. Get in touch to discuss your team’s needs and confirm support availability in your time zone.
See who’s pretending to be you
Get an exposure snapshot of the fake accounts and ads using your brand right now. No commitment, results in five working days.