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Help & Support

A little help, when you need it.

Whether you have a question about the platform or need a hand with your account, here’s how to reach us.

Your support, in one place.

Already a customer? Use the Help / Support section in your handles account to submit a request and keep the conversation together.

Sign into handles

  1. Sign into the platform

    Open your handles account.

  2. Open Help / Support

    Tell us what you need help with and submit a support request.

  3. Follow your request

    Track its status and read responses in the platform.

Can’t sign in?

For login problems, account access issues or help without signing in, email the support team. Include a brief description of the issue, but never your password or verification codes.

support@handles.ai

Keep up with what’s changing.

Our product updates are the place to find significant customer-facing changes to the platform, with a record of what changed and when it was published.

Explore the changelog

Something doesn’t look secure?

If you suspect a security issue affecting handles, contact our security team privately. Describe what you noticed and avoid sending passwords, access tokens or sensitive customer information.

security@handles.ai

A few useful answers.

Where do I submit a support request?

Sign into the handles platform, open Help / Support and submit a request. You can follow its status and responses there.

How do I get help if I can’t access my account?

Email support@handles.ai with a description of the problem. You don’t need to sign in to email us.

How do I report a security concern?

Email security@handles.ai privately with a description of what you noticed.

Where can I find product updates?

Visit the product changelog for published release notes about significant platform changes.